Privacy Policy

At Garçon Model, we respect the privacy of our online visitors, newsletter subscribers and customers by providing a secure environment as outlined by the European General Data Protection Regulation (GDPR) and the North American Payment Card Industry Data Security Standard (PCI DSS).

Personal Data is collected as follows:

- While browsing: We use Google Analytics & Live Chat to vizualize your IP address, local time, pages visited, time spent on our website, OS and browser edition, whether you are a new or returning visitor. This helps us improve our website usability, service offerings and to provide a personalized customer service experience.

- When placing an order: We collect only the information needed to process your order such as your first/last name, IP address (for fraud detection), email address (for order and shipping confirmation or to contact you in case of a problem with your order), billing/shipping address, phone number (for the courrier companies to reach you in case of an attempted delivery) and your method of payment.

We also keep track of your order history in the context of our points reward program, as well as for general customer service purposes. We do not store or have access to your full credit card information which remains with our third party merchant processors (PayPal or Optimal Payment)

When subscribing to our newsletter: We only collect your email address when you purposely sign up for our newsletter on our website. We use Mailchimp to host and manage our subscribers list.

When subscribing to the 'Notify Me' inventory alert: When you leave your email in the 'Notify Me' popup in order to be notified when an item is being back in stock. We add your email to our Mailchimp subscriber list and notify you by way of our newsletter. 

- When interacting on Social Media: We may repost, comment, nominate you for contests when you purposely mention or tag Garçon Model on social media using hashtag  #garconmodel and/or direct messaging (DM). We also may share your picture in the context of our Selfie Contest with our newsletter subscribers and on our Pinterest wall to notify you of a win.

Ultimately, the information that we store will never be sold to third parties and only be used for our own internal marketing and making sure we provide you with the best and most accurate customer service experience possible.


Fraud Prevention 

All customers are subject to validation checks. Garçon Model can delay any order if we suspect a further security control is needed. 2 pieces of ID may be requested in case of a verification check. For security reasons, we do not store full credit card information in our database.


Your Right to Be Forgotten


We believe it is everyone's rights to have full control over their personal information. Garçon Model will promptly delete any customer information from its records when explicitly requested wherever possible (newsletter list, social media).

However, the need to adhere to Canadian legal compliances does not allow us to remove order history and fraud related information from our records, e.g. Keeping financial data for 7 years or supporting legal claims.


How do we use Cookies?


When browsing Garçon Model's website, your computer will store an identifying cookie for the purposes explained above. 
You can change the settings on your browser to prevent cookies from being stored on your computer.

For any questions about our Privacy Policy, please contact us at privacy@garconmodel.com